User Guide 

If you signed up after January 14th 2016

Please create a new account if you signed up to our old online store after January 14th 2016. To do this please complete the following steps:

  1. Hover over the person icon on the top right of the homepage and click register.
  2. Select create an account on the right hand side of the page
  3. Fill in all required details and click "complete registration".
  4. You will then be redirected back to the retail store.
  5. Fill in your billing address and click "continue"
  6. Fill in your delivery address and click "continue"
  7. Select your delivery address and click "continue"
  8. Select one of the postage options and click "continue"
  9. Review your order and click "checkout" to complete your order.

Key things to note:

  • If you are an existing customer who created an account after the 14th January 2016 in the previous West Ham Store unfortunately you will be unable to see your order history. 
  • If you have placed an order on the old site rest assured this order will be still be fulfilled and will be dispatched accordingly. 
  • If you have a question about an existing order you have placed please contact