Trustly FAQ


What is Trustly?
Trustly is a digital payment method that allows you to pay for purchases online securely using existing funds from any one of your online bank accounts. You do not need your bank card, nor do you need to download any other app or pre-register to pay with Trustly.

How does Trustly work?


How is it different from card payments?
You don’t need to fill in lengthy card numbers and won’t make any input errors – no more frustrating, unnecessary interactions with su

pport. Cards can be stolen or cloned – impossible with Trustly. Also, refunds will settle instantly back into your account with Trustly. Not five to 10 days as with card payments.

How secure is Trustly and will they store my data?
Trustly uses the highest encryption standard available, in addition to the banks' security system.
Trustly never stores any information that can be used to access your bank account. We allow you to save the account number and present it to you for an even faster experience. No one will be able to make a payment without strong authentication (e.g. fingerprint or facial recognition) and you can remove your saved account any time. Read more on our data privacy policy.

Is Trustly licensed?
Yes, Trustly is a licensed payment institution in all of its existing markets. Since Trustly was started in Sweden, Trustly is authorized and supervised by the Swedish Financial Supervisory Authority. Trustly also holds a European Payment Services Provider (PSP) license in accordance with the Payment Services Directive (PSD, 2007/64/EC). In the US, Trustly is state-regulated as required to serve its target markets.

What do I need to pay with Trustly?
An online bank account, your own biometrics (fingerprint/facial recognition) and a device. Trustly is optimized for mobile but you can also use desktop to make a Trustly payment in a checkout. Regulation requires two factor authentication for these payments, including biometrics. This means you can confirm your payment with a fingerprint or face ID – faster and safer than cards.

Why should I use Trustly?
Simple: There’s no signup, no app download and no fee.
Instant: Refunds are sent to your account instantly
Secure: Backed by bank-level security and two-factor authentication.
Limitless: Trustly does not set limits on the number or value of your transactions.

Is Trustly free?
Yes, Trustly is always free to use and there are no hidden fees or charges. If you see Trustly on your bank statement, it is just because they have processed the payment for a purchase which you made online.

Does Trustly offer support?
Yes, for more on Trustly’s support, click here.