Delivery

You will receive an email from our courier OCS when they dispatch your parcel. Please check your spam folders for emails from OCS as the email is automatically sent. This email does not come from West Ham United.

 

We cannot guarantee delivery on a specific date but a guide to times is below.

 

All UK parcels must be signed for, unless you indicate an alternative delivery option when you check out. Please note if you request your parcel to be left in an unsecured location neither OCS or WHUFC are responsible should you parcel "go missing" from that location.

 

We do not offer deliveries on a Saturday, Sunday, Bank Holidays, Christmas Day, Boxing Day and New Year’s Day.

 

UK Mainland Deliveries

 

UK Standard Delivery - £5.95
Please allow 3 - 5 working days from the time the goods leave our warehouse.

 

Free UK Standard Delivery On Orders Over £100
Please allow 3 - 5 working days from the time the goods leave our warehouse.

 

 

UK Non Mainland Deliveries

 

Scottish Highlands - £12.50

Up to 5kg. Please allow 3 - 5 working days from the time the goods leave our warehouse.


Scottish Islands - £14.50

Up to 5kg. Please allow 3 - 5 working days from the time the goods leave our warehouse.


Northern Ireland - £16.50

Up to 5kg. Please allow 3 - 5 working days from the time the goods leave our warehouse.


Isle of Scilly, Isle of Wight - £12.50

Up to 5kg. Please allow 3 - 5 working days from the time the goods leave our warehouse.


Isle of Man - £21.50

Up to 5kg. Please allow 3 - 5 working days from the time the goods leave our warehouse.

 

 

International Deliveries

 

International Standard Delivery – Prices Vary
Please allow 3 - 10 working days from the time the goods leave our warehouse.

Price dependant on the weight and volume of your order.

 

For Standard Delivery International to be offered, your order must be below a certain weight and volume. If you are not offered Standard Delivery International then your products have exceeded the weight, volume or order value limits and you will therefore be offered appropriate alternatives.

 

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We cannot be held responsible for any delay incurred in the delivery time due to customs withholding your order for whatever reason.

 

Please note if you place an order and then subsequently refuse delivery as you will not pay the relevant customs and duty tax for your nation’s import duties or any other levied charge, West Ham will not refund your goods or postage charges.

 

 

Additional Information

 

What happens if my delivery has not arrived

Please allow 5 working days (10 days for International) before you contact us regarding a ‘non’ delivery. After this time, please email onlinestore@westhamunited.co.uk detailing full name, address and order number. Please allow 2 - 5 working days to track your parcel and for us to communicate back to you.


Different Stock Availability

If you have selected items with different availability times then we will dispatch your order when all items are ready or alternatively you will need to place to separate orders.

Dispatching of Orders

Although we try to get all our orders dispatched on the day of order, this may not always be possible, for the following reasons:

  • Pre-Orders – Products on pre-order or products that are not in stock at the time of ordering will be dispatched in the period specified on the website, again if you require other items before the pre-order date you will need to place a separate order.
  • Credit Card Checks – Sometimes we may need to make additional checks on your credit card which could delay your order.
  • Shirt Printing – Shirts requiring personalisation may take an extra three days before they are ready to be dispatched.

 

Non-Shippable Addresses

For contractual reasons we are unable to deliver to certain locations around the world. If your country is not listed when you are entering a delivery or billing address, then we will not be able to accept your order to deliver at that address.

 

PO Boxes

Please note that we do not ship to PO Box Addresses as your parcel must be signed for.

 

Undelivered Items

We aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us no later than 30 days from the date on which the order was taken by us. We will not accept responsibility for any undelivered orders which are reported to us later than 30 days after the date on which the order was taken by us.