You will receive an email from our courier OCS when they dispatch your parcel. Please check your spam folders for emails from OCS as the email is automatically sent. This email does not come from West Ham United.
We cannot guarantee delivery on a specific date but a guide to times is below.
Please note if you request your parcel to be left in an unsecured location neither OCS or WHUFC are responsible should you parcel "go missing" from that location.
We do not offer deliveries on a Saturday, Sunday, Bank Holidays, Christmas Day, Boxing Day and New Year’s Day.
Click + Collect from the Stadium Store
Orders will be ready within 48 hours of placing and you will receive an email when your order is ready for collection.
To collect your order please come to the Click + Collect Collection Point in the Stadium Store with your order confirmation email and photographic proof of identity (passport or driving license).
Orders must be collected within 14 days of receiving your confirmation email. After this date your item(s) will be returned to our warehouse and we will refund your purchase. Please note that it may take up to 10 working days for your uncollected parcel to be refunded and credited to your account.
UK Mainland Deliveries
UK Standard Delivery - £4.99Please allow 3 - 7 working days from the time the goods leave our warehouse.
Free UK Standard Delivery On Orders Over £75Please allow 3 - 7 working days from the time the goods leave our warehouse.
Orders must be placed before 12pm for delivery on the next working day.
UK Non Mainland Deliveries
Scottish Highlands - £12.50
Up to 5kg. Please allow 3 - 7 working days from the time the goods leave our warehouse.
Scottish Islands - £14.50
Northern Ireland - £16.50
Isle of Scilly, Isle of Wight - £12.50
Isle of Man - £21.50
International Standard Delivery – Prices VaryPlease allow 3 - 10 working days from the time the goods leave our warehouse.
Price dependant on the weight and volume of your order.
For Standard Delivery International to be offered, your order must be below a certain weight and volume. If you are not offered Standard Delivery International then your products have exceeded the weight, volume or order value limits and you will therefore be offered appropriate alternatives.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We cannot be held responsible for any delay incurred in the delivery time due to customs withholding your order for whatever reason.
Please note if you place an order and then subsequently refuse delivery as you will not pay the relevant customs and duty tax for your nation’s import duties or any other levied charge, West Ham will not refund your goods or postage charges.
What happens if my delivery has not arrived
Please allow 7 working days (10 days for International) before you contact us regarding a ‘non’ delivery. After this time, please email firstname.lastname@example.org detailing full name, address and order number. Please allow 2 - 5 working days to track your parcel and for us to communicate back to you.
Different Stock Availability
If you have selected items with different availability times then we will dispatch your order when all items are ready or alternatively you will need to place to separate orders. Dispatching of Orders
Although we try to get all our orders dispatched on the day of order, this may not always be possible, for the following reasons:
For contractual reasons we are unable to deliver to certain locations around the world. If your country is not listed when you are entering a delivery or billing address, then we will not be able to accept your order to deliver at that address.
Please note that we do not ship to PO Box Addresses as your parcel must be signed for.
We aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us no later than 30 days from the date on which the order was taken by us. We will not accept responsibility for any undelivered orders which are reported to us later than 30 days after the date on which the order was taken by us.