Contact us

We respectfully request that you use our contact email address onlinestore@westhamunited.co.uk to contact us.

Please ensure when you contact us you give us as much information as possible so that we can assist with your enquiry eg full name, order number etc.

Please ensure you have read our Terms and Conditions regarding orders as these are binding on any orders taken by telephone. We would ask you to pay particular attention to our refund policy, and your liability on import duties.

We are unable to take telephone enquiries relating to the online store through our store telephones as they are not located in the same area, nor do the store staff have access to the online store order system.

We aim to answer all emails within 48 hours.

If you wish to track your delivery please do so using the email that is sent to you via our courier OCS who give you the ability to track your order through an online tracking system.

The previously advertised contact telephone number is no longer valid.